We pride ourselves on our expert knowledge
We pride ourselves on our expert knowledge
It helps us give you the very best advice, no matter how big or small your need.
Throughout the company you’ll find we employ a remarkable number of budding musicians, DJs and film buffs. They all share a common love for everything sound and vision, and are chosen for their enthusiasm, and passion for music and movies - not for any fancy sales patter.
From the very start of their career with Richer Sounds (and every day after that) our team gets hands-on with the latest equipment. For us, this technology is more than the sum of its parts – it can bring hours of joy and entertainment! And we want to make this thrill as easy as possible for you to achieve.
From day one, all new team members attend daily equipment briefings with their colleagues. Here they learn the building blocks that will blossom into their expert knowledge. They are then fully immersed in all the latest and greatest technology, which is as much fun as it sounds!
Give us a call and let’s talk about what some of this great equipment can do for you!
Doing things a bit differently
Our staff receive in-depth training on new products on a daily basis. We spend many hours per week learning about everything we offer. This gives us up-to-date knowledge on the latest cutting-edge developments in the world of TV, home cinema and hi-fi, which we can pass on to you.
Our in-store teams here for you 7 days a week, by phone or video call. We're available to provide our expert advice, take your orders and arrange home delivery from our warehouse, while keeping our customers and colleagues safe.
Training from those in the know
Our stores regularly receive training sessions from other experts in the business too. We call these ‘coffee mornings’, where we invite manufacturers to host training talks. We have had talks from everyone, such as TV giants Sony, Panasonic, Samsung and LG, as well as companies specialising in more niche products, such as complete-home installation and distribution networks.
We even have sessions with companies specialising in equipment for professional environments and PA systems, meaning that no matter what your requirements may be, we’re in the best position to help.
Technology that works for you
With the ever-changing world of technology, we always like to be ahead of the curve. That’s why we all complete weekly training in Smart home and installations. This involves everything from Google Home and Alexa, to learning about the recent developments in Smart home infrastructures, and complete home automation. To find out more about the exciting world of Smart home, click here.
Online training
We attend online training sessions held by our brand partners. This includes attending online seminars, where we learn in-depth info on new products and get familiar with the tech, directly from the people that make the kit we sell.
No matter what you need, we’re on hand to make sure you get the very best advice.
We're here for you 7 days a week, in-store, by phone (average call answering time under 2 minutes) & video call. Head over to our store finder page for details of your local Richer Sounds.
Alternatively, give our friendly and expert Telesales team a call on 0333 900 0093.
Visit the team and find their extended opening times.