Trust

We are one of the UK’s highest-rated hi-fi and AV retailers on Trustpilot

98% of Richer Sounds’ reviews on Trustpilot are 4 or 5 stars out of 5. With over 100,000 reviews and a TrustScore of 4.9 out of 5, we have been rated excellent and you can see what some of our wonderful customers have to say about us below.

Google has rated us 4.9 out of 5 from over 39,000 reviews.

And we’ve been lucky enough to have received the Which? Retailer of the Year award every year for the last consecutive six years it has been awarded.

All of this is an amazing testament to the hard work of every single colleague in the company

We also offer the lowest price guaranteed (see our Price Beat policy here), so you can shop with us in complete confidence today.

Excellent

A store colleague consulting with a customer in their home
“Received excellent advice on product options, very impressed by the knowledge of the team member I spoke to.”

ajb.mas - 29.01.25
A customer trying on headphones with a store colleague assisting
"Great choice of products and great demo using / adding products for my end choice.”

James - 30.01.25
Tayla from our Guildford store discussing products in-store with a customer.
“Best in the business. My wife and I have used Richer Sounds for years and they are as good today as when they first started.”

Peter Smith - 30.01.25

About Trustpilot

Founded in 2007, Trustpilot is one of the most trusted, independent review sites. Trustpilot uses genuine customer feedback, building an overall score for each business, based on customer’s buying and service experiences. It scores businesses out of 5, with the overall score calculated using a Baysian average. This means that newer reviews are given more weight as they accurately reflect the current period.

Two people being shown audio equipment in one of our stores
“Good prices and great service with fast delivery”

Barry Thorn - 29.01.25
Tayla from our Guildford store, and a customer, discussing televisions in- store
“They genuinely care about helping customers get the right set-up rather than just making a sale.”

Victoria Stone - 25.01.25

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